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FAQ's

PRICING

Web Site Pricing
- While we make every effort to keep our website up to date, from time to time the price of a product may change and we reserve the right to make such adjustments without notice. 
- Price increases are protected on all CURRENT Quotations.  The new price adjustment will occur after the quote expiry date.
Do the prices include the artwork printed?
What other options are available?
What is a set-up charge?

QUOTES / ORDERING

Can I get a printed sample of what my product will look like before placing the order?
- This is usually not an option for most products and orders.  Although the cost of most items is not expensive, the art prep, screen and production cost for 1-2 units is not cost effective.
- If your concerned about how your art will appear on the product we do provide virtual proofs to give you a good idea of what the final product will look like.
- If you are concerned about what the physical product will be like we may be able to provide random imprinted samples.
- Sometimes pre-production samples are required for extra high volume orders. If this applies you will be charged for all associated costs including setups and delivery.
Can I quote/order less than the quantity on the price grid?
Am I able to change my order?
Do I have to quote/order the quantities shown on the website?
How do I order and what happens then?
When will I know the final price for my order?
How will I know my Quote Request has been received and accepted?

ARTWORK

What can I expect from the Art Proof?
- We will prepare your artwork based on the information you provide.
- We then email you a free virtual sample or line art proof confirming your imprint.
- If you need changes just let us know as we'll work with you to fine tune it to your liking.
- Once you are completely satisfied and have signed back your approval we will then send it off to production.
Are you able to show me what my imprint might look like before I order?
My logo is in BMP/ GIF / JPG / PNG format, can you use it?
Are you able to print a specific colour?
What is production ready artwork?

PAYMENT OPTIONS

What payment options do I have?
Visa, Mastercard, PayPal, e-Transfer, Western Union and Cheques.
Why do I need to secure my order with a credit card?
Do I have to pay GST/HST for my order?

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