Terms & Conditions:


Pricing: Prices quoted are valid for 30 days from the date of the original quotation with the exception of Monthly and Special Promotions that expire at the end of their respective promotion periods.  Unless otherwise indicated free screen and setup charges are included.  Additional charges for S&H, Taxes and Customs/Duty (international customers) are the responsibility of the customer and may or may not appear on the initial Quote.  Prices displayed on our website and quoted are in Canadian dollars.

Errors and Omissions: Our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice.

Lead Times: Production lead time varies by product and ranges from 2 to 28 days from final artwork approval.  An estimate will be provided on the Quotation based on the product with the longest time frame. Refer to the website product listing for individual time frame estimates. 

Payment: Payment is accepted by Credit Card (VISA/MC/AmEx), e-Transfer, PayPal, Western Union and T/T.   Payments by CHEQUE must receive pre-approval from NovaSport.  

Invoicing: Invoices are generated at the time of shipping and emailed at that time.

Acceptance of Order: Completion of an Order Confirmation Form constitutes your intention to purchase and acknowledges your acceptance of our terms and conditions. You agree that any contract hereby entered into has been made and is to be construed under the laws of the Province of Ontario.

Alteration / Cancellation to Existing Orders: Once an Order Confirmation Form is received, we cannot guarantee our ability to make changes or cancellations to the order without penalty.  A 15% administration fee will be charged for cancellation of an order providing the production process has not commenced, otherwise orders cannot be cancelled and payment must be made in full. Alterations to the order may be granted by NovaSport providing it is identified prior to production scheduling; otherwise a 10% administration fee will be charged to alter the production process.

Over/Under Production Run: Due to the nature of the printing methods, manufacturing quality and production standards used to produce personalized products, certain items may have over or under runs. Your total quantity ordered may vary depending on the individual products over/under percentage. Industry standard on most products is ± 5%. For example, if you order 100 keychains you could receive between 95 and 105 keychains. You will only be charged for the actual quantity shipped, and the quantity delivered will be considered fulfillment of your order.

Shipping Details: Customer assumes all shipping and handling charges unless otherwise noted. Product is shipped to customers on a prepaid and bill basis unless Customer provides carrier account information.  Customer agrees not to hold NovaSport accountable for delays in delivery occasioned by acts over which we have no direct control.  Factory shipment or delivery dates are the best estimates of NovaSport or our suppliers.  In no case shall NovaSport be liable for any consequential or special damages arising from any delay in delivery.  The customer assumes responsibility for the shipment as it leaves our premises and should request insurance for the declared value.  The customer must make any shipping damage claims to the carrier.  If the customer is short shipped by NovaSport or receives incorrect products, they must notify us within 3 business days.

Claims, Adjustments and Returns: Returns are for replacement only. Credit is not permitted on custom orders but may be granted on other products providing it is requested within five (5) days of receipt of goods.  Products returned must be shipped freight prepaid.  A 15% restocking fee will be applied to credits and exchanges beyond this period up to 30 days from the invoice date. Absolutely no exchanges beyond 30 days.

Warranties: NovaSport warrants that all goods sold are free of any security interest and will make available all transferable warranties made to NovaSport by the manufacturer of the goods. NovaSport makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

Use of Licensed Graphics: NovaSport assumes that its customers have the rights for usage on all trademarked, service marked and or copyrighted logos and designs. The purchaser agrees to assume any liability resulting from actions or demands brought against us or PATENT or COPYRIGHT infringements. The designs displayed on our website are not intended for sale nor do they imply endorsement, they have been reproduced only as examples of the type and quality of products available. We reserve the right to use all products in our advertising and marketing materials unless otherwise specified in writing at the time of order. We assume no liability in any trademark, service mark or copyright infringement disputes.






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